General Terms and Conditions
1. Introductory Provisions
The Whatspot internet application is operated by the company WHATSPOT s.r.o., company registration number: 17855047, with its registered office at: Zábořská, Záboří, 539 44 Proseč, registered in the Commercial Register maintained by the Hradec Králové Regional Court, Section "C", Entry no. 50496. (hereinafter referred to as "the Provider"). The use of the application is intended for entrepreneurs in a B2B relationship. By creating a user account, you declare that you are not a consumer in the sense of Section 419 of the Civil Code.
The contract between the provider and the user comes into existence when a user account is created and is governed by the provisions set out in these General Terms and Conditions and the provisions of Section 1746(2) of the Civil Code.
2. Our Services
The Freemium version
This is a free version of the tool which allows you to register, create an organization and subsequently create bookings. On the Price List page, you can find the current free versions’ features, which may change over time at the discretion of Provider. If at least one new booking is not created for a period longer than one year, the organization's account will be deactivated and all data will be deleted.
The Trial version
The Provider offers a free trial ("the Trial version") for 14 days. Here (see below) you can try the service with no restrictions. At the end of this period, you can decide whether to purchase the service or whether the Freemium version will suffice. In case of non-payment of the service fee and after the end of the 14-day Trial version, your user account will be automatically set to the Freemium version.
The Premium versions
If you decide to use one of the paid versions of our service, you can find the current available features on the Price List page.
3. The Premium Versions
Prices
All services have set prices and scopes. Prices may be subject to adjustments to reflect market developments. Regular prices may also be temporarily replaced by promotional prices. An overview of prices is available on the Price List page.
Order
Premium services can be ordered in the administrative part of your organization at any time during or after the trial period.
4. Subscription
Your subscription for the selected service lasts for the period you choose. The service you have purchased will be automatically renewed. If you wish to cancel your subscription, you can do so in your organization's administration settings.
In case of non-payment of the subscription fee, the Premium versions will be converted to the Freemium version with all resulting consequences.
5. Service Cancellation
If the subscription for the following period is not paid, your account will be automatically set to the Freemium tarif.
6. Payments
Payment for the service is by credit card through a payment gateway. The payment date is determined by confirmation of successful receipt of the amount in question by the payment provider. The payment date and activation date of the service are the same, except in cases where it is necessary to process the order manually. With manual processing, activation may be delayed.
The Premium service may be cancelled and a refund may be requested within 15 days of the activation date. To request the cancellation of an order, please send us an e-mail request to the project support address. No justification is necessary within the 15-day period. After the 15-day period, a payment cannot be refunded. The service will be terminated automatically after the subscription ends. Payments will be refunded to the credit card used to order the subscription. Payment will be refunded within 50 days from the date of the request.
7. Notifications
We may use the e-mail address you provided when you registered for the service to send information about this service.
You are responsible for ensuring that all registration information provided is valid, accurate and current. You are responsible for maintaining the security of your username and password.
8. Deleting Data
The Provider reserves the right to regularly delete bookings and notifications from the Whatspot system that have an event end date older than 24 months, and is not liable for any damage that may be caused by the deletion of this data. As a user of the service, you agree to back up all information contained in the Whatspot service should its loss cause you harm outside of the Whatspot service.
The Provider reserves the right to delete any data entered into the Whatspot service containing illegal, offensive or pornographic content or content subject to intellectual property you are not authorized or licensed to use. Assessing whether the content entered meets the above criteria is the sole responsibility of the Provider.
9. Service Availability
Access to our services is provided on a temporary basis and we reserve the right to cancel, terminate or modify the service at any time without prior notice. We are not responsible for the service being unavailable for any reason. Our goal is to alert user of any significant changes to the services.
You are responsible for taking the required steps to access our service. You are also responsible for ensuring that all persons using your access to our service are aware of and in compliance with these terms of use.
Whatspot only offers support by e-mail. It is a self-service system, which means that our customers adjust the system according to their needs.
If you need help with technical issues or with any questions concerning a specific setting, you can contact our support by email. You are responsible for ensuring that the information you provide to our customer service is accurate. Whatspot is not responsible for the consequences of any action based on any advice provided by its customer service.
10. Disclaimer
The Provider Operator is not liable for any loss or non-material damage caused by or in connection with the use of Whatspot services or their unavailability, or the deletion or leakage of data entered into itsthese services.
11. Personal Data Protection
Personal data protection conditions are regulated in a separate document which you can find here.
These general terms and conditions are valid from 1st February 2023.
